When you place an order, you will automatically receive a confirmation of your order via email.
If you change your mind and order has not yet shipped from Halsnæs Trading IVS can be canceled by contacting us by phone 52 55 08 16 or kundeservice@halsnaestrading.dk. Remember to state the order number.
Be aware that items specially home purchased, constructed or adapted to your individual needs, can not be returned if the performance, production or adaptation has begun.

Price and payment
All prices are in Danish kroner and including 25% VAT. Prices are subject to tax changes, price and proofreading errors, etc. We expects to pay for ordered goods can be made online by credit card (Visa credit card). All payment information is sent encrypted course between customer and halsnaestrading.dk

It is also possible to pay by bank transfer to Nykredit Bank reg. no. 8117 account no. 3577753 Write kindly order number. By bank transfer is not possible to undo the transfer.

Or using SWIPP, telephone no. 52 55 08 16 Using SWIPP it is not possible to undo payment.

Shipping & Delivery
You can safely order online, Halsnæs Trading IVS is responsible for the goods until you have received them.
We aim for delivery within 1-4 working days, if there are delays with the carrier, this will delay the delivery accordingly in relation to the desired delivery date.

Missing a product in the package?
If the contents of the package does not fit with the accompanying invoice, you must complain within a reasonable time. Otherwise forfeit the right to object to incomplete or incorrect delivery.

Warranty by defects
When you shop at halsnaestrading.dk you have the 24 month warranty. You can send the goods by mail or another carrier to us.

This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. If you discover a defect in a purchased item, you must as soon as possible and within a reasonable time contact Halsnæs Trading IVS and explain the fault or defect.

In order for a complaint to be approved, it is of course a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior. If one accepts the claim we will refund shipping costs based on the current rate at Post Denmark if the item is sent to us.

The product must be sent to: Halsnæs Trading IVS, Ellevej 10, 3300 Frederiksværk. Remember that the product must always be returned in good packaging and please attach a copy of the invoice / receipt, and a description of the error / defect in the product.

Right of withdrawal / return
When you shop at halsnaestrading.dk you have 14 days to cancel the purchase, calculated from the date when you receive your item.

If you regret your purchase upon receipt of the item, please cancel the order by sending us a message on kundeservice@halsnaestrading.dk and even pay all the costs associated with returning the goods, if you use the right of withdrawal

The purchased must be returned unused and in the same condition as when received. Be aware that items specially home purchased, constructed or adapted to your individual needs, can not be returned if the performance, production or adaptation has begun. Our address is: Halsnæes Trading IVS, Ellevej 10.3300 Frederiksværk. Please enclose a copy of the order confirmation or invoice / receipt. You may choose not to receive a shipment, thus regret the purchase. What you have paid for the goods and freight for delivery, is refunded to you once we have received your item back. The amount will be transferred to the card you paid with or to your bank account.

Registration of personal data
To receive an order and send the goods to you, you must provide the name, address, telephone or mobile number and email address. Halsnæs Trading IVS bears no responsibility for inaccurate records of names and addresses. The recorded data is stored along with information about the items you bought at least 5 years as Accounting Act requires of us.

As registered you always have the opportunity for insight and you may object to the registration under the provisions of the Privacy Act.

There may be subject to review and pricing errors, technical errors, as well as to availability and force majeure, natural phenomena, natural disasters, labor disputes and defects or delays in deliveries from suppliers.

Halsnæs Trading IVS is not responsible for damage caused to the customer by improper use of the purchased product.